Frequently Asked Questions

Please read our FAQ as you might find what you are looking for there. If you can’t find what you are looking for, please reach out to us.

What does 'ATM' mean?

We expect most of you that have found us already know what this means! But for those that don’t, it stands for Amateur Telescope Making. And being ATM’ers ourselves, we’d love to see more people doing it. The only thing to add that might be considered different is that we also feel it could just as rightly mean Amateur Telescope Modifying as well (kind of like “Hot Rodding” for telescopes).

What shipping services do you use?

We ship via Purolator, DHL, UPS, and Canada Post, along with some other regional same day courier services. It all depends on what you are sending, where it’s going, and how quickly it needs to get there.

What are the delivery charges for orders from the Online Shop?

We ship everywhere, but how much it will cost will depend on where you are. We have preferred rates with couriers and will give you the options available in terms of cost and delivery time so that you can choose the best option for you.

How long will delivery take?

It depends on where you are and the shipping option you choose. We have lots of experience with this and will advise you as to the best options for what you are looking for.

Which payment methods are accepted in the Online Shop?

We accept major credit cards, cash, and certified cheques.

How secure is shopping in the Online Shop? Is my data protected?

Very secure, and yes, your data is protected. We don’t keep any credit card information ourselves, everything is routed directly through Stripe.

What exactly happens after ordering?

It depends on what you are ordering, but if it’s in stock (either locally or with the supplier), we’ll process the order and send it off to you as quickly as possible. We have shipments coming and going every business day. If however it’s not something that’s readily available, we’ll let you know the details so you can decide how you want to proceed.

Do I receive an invoice for my order?

Yes, this will be included with your package.